Return Policy

Return & Refund Policy

At LUMIRELAX, your satisfaction is our priority. We want you to love your purchase! If you're not completely satisfied, we're here to help.

📅 Return Window

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

✅ Eligible Returns

To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • In original packaging with all tags and labels attached
  • Unopened and sealed (for hygiene reasons, skincare products must be unopened)
  • Accompanied by proof of purchase (order number or receipt)

❌ Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Opened skincare products (creams, serums, masks)
  • Products without original packaging
  • Items marked as final sale or clearance
  • Gift cards

🔄 How to Return an Item

Step 1: Contact us within 30 days of delivery through our Contact page or email us with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return

Step 2: We'll provide you with return instructions and a return authorization number.

Step 3: Pack your item securely in its original packaging and ship it to the address provided.

Step 4: Once we receive and inspect your return, we'll process your refund or exchange.

💰 Refunds

Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method: Refunds will be issued to your original payment method.

Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item, defective product).

🔁 Exchanges

If you'd like to exchange an item for a different product, please contact us. We'll help you process the exchange quickly.

📦 Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos of the damage
  • We'll arrange a replacement or full refund at no cost to you
  • We'll cover all return shipping costs

❓ Wrong Item Received

If you receive the wrong item, please contact us right away. We'll send you the correct item and arrange for the return of the wrong item at our expense.

📧 Contact Us

Have questions about returns? We're here to help!

Contact us through our Contact page, and we'll respond within 24 hours.

This return policy is effective as of the date of your purchase. We reserve the right to update this policy at any time.